Terms

SHIPPING POLICY
You are responsible for the shipping costs associated with the delivery of the product you purchase on our site as specified on the order confirmation. 
 
ORDER PROCESSING
All orders placed on FELLAS.STORE are processed Monday-Friday and shipped within 3-5 business days (Excluding major holidays and Weekends).
Once your order is shipped you will receive an E-mail with your tracking information. *During Peak periods and orders placed over the weekend, cancellations may not be possible.
 
SHIPPING WITHIN MALAYSIA
We offer the following Shipping rates to Malaysia:
West Malaysia - RM10.00
East Malaysia - RM20.00
 
INTERNATIONAL SHIPPING
Fellas ships to the following countries:
Australia, Brunei, China, Hong Kong, Indonesia, Japan, Macau, New Zealand, Philippines, Singapore, South Korea, Thailand, UK, USA and Vietnam.
Shipping rates will be calculated at checkout.
 
REFUND POLICY
All sales are final. No Returns, No Refund or No Exchanges. 
 
DAMAGES & ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 
EXCHANGES
We do not accept exchanges. 
 
REFUNDS
Refunds will only be granted on exceptional basis. If approved, you’ll be automatically refunded on your original payment method.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
 
For more information, e-mail us at INFO@FELLAS.STORE